Our Policies
Court Time, Fees and Refunds
- Court reservations must be made through our CourtReserve application.
- Court reservations may be made for 1 or 2 hours.
- Fees are requested at the time of booking.
- Cancellations made at least 4 hours in advance of reservation time will be refunded to the original form of payment.
- All other cancellations, including no-shows, will be charged the full reservation amount.
Open Play
- Registered players must check in within the first 10 minutes of play otherwise their registered time will be forfeited to waitlisted or walk-in players on site.
Rules and Regulations
- Please arrive 10 minutes prior to your court or event time.
- All players must check in before proceeding to the courts.
- No gum, food or drink (except water) are allowed on the courts.
- Patiently wait outside the gates of your designated court until your time of play, especially if others are still playing during their reserved time.
- Please be mindful of the time and exit the court when your reserved time is up.
- Upon leaving, please be sure to take all belongings and make sure your area is clean.
- A maximum of 6 people are allowed per court at one time.
Code of Conduct
- Treat players, staff, and spectators with respect and show good sportsmanship.
- Do not use portable speakers or play music in the SLAM facilities.
- Be considerate of the noise level when others are playing around you.
- Do not throw your paddle or otherwise purposely mishandle any equipment.
- Always be respectful and patient with players of lesser ability.
- Do not go onto a court while a point is in progress, especially if you are not part of the game.
- Play fair, follow the rules, respect all calls…even if you disagree.
- Wear proper shoes, athletic clothing and/or protective eye wear.
- Be responsible for your guests and family members in attendance.
- Do not play if your movement or judgment is impaired by alcohol or other drugs.